Credentials

I'm creative professional who's spent more than a decade writing, editing, and working with people and teams doing all kinds of strategic communication in complex corporate environments. After graduating into the recession of 2009 with a bachelor's degree in journalism, I dabbled in technical writing before starting out in pharmaceutical advertising as a proofreader. Progressing into copywriting eventually became a bridge to the tech industry and the world of consumer product development in 2017, when the field of conversational UI was blowing up. Since then, I've been working in/on UX content design, narrative strategy, and operations. This phase been a practical education in applied behavioral science, the practice of facilitation, and effective change management.